I have used Auto Europe 4 or 5 times recently and have been very satisfied with the service on each occasion
About the service from the local car rental company - BUDGET
No issues, good service and an almost new car. Confusing to receive an Avis car - I presume Avis now owns the Budget brand.
Reviewed by: JAMES - March 19, 2013
About the service from Auto Europe
Booking easy, and price competetive.
About the service from the local car rental company
All went smoothly, we got a good car.
Reviewed by: SIMON - March 17, 2013
About the service from Auto Europe
Really good customer experience. Great car and better than I was expecting. I'd certainly use your company again. Thanks
About the service from the local car rental company
Reviewed by: NEIL - March 15, 2013
About the service from Auto Europe
Easy to book have booked with you many times and will continue to do so thanks
About the service from the local car rental company
Car was dirty but not to bad person who dealt with me at the desk was excellent
Reviewed by: LISA - March 13, 2013
About the service from Auto Europe
About the service from the local car rental company - CITER
The car I got had a faulty charger, which caused me issues as my sat nav would not work. When I reported this to the desk they said there was nothing they could do as they had given me an upgrade. I had not asked for an upgraded I just wanted a car where my sat nav worked. I had to find a supermarket to buy a map but luckily I found one that sold USB cables and the car had this type of charger also. Took me 2 hours to sort out. Very poor customer service.
Reviewed by: JAMES - March 9, 2013
About the service from Auto Europe
I always go straight to Auto Europe for car hire as they are very competitiive with there prices
About the service from the local car rental company
I have on a number of occasions been informed that the vehicle i have hire is fully fueled up.When i have checked the vehicle before exiting the airport i have found this not to be the case.This means going back to the hire desk & informing them of this situation which is very inconvient.This is not unique to National as i have experienced this with the other hire companys
Reviewed by: CHRISTOPHER - February 26, 2013
About the service from Auto Europe
Everything very smooth and worked well
About the service from the local car rental company
National (run through Europcar) told us the car was full of Diesel. This was not true. It was only a quarter full. We did not notice until too late, so are not seeking redress, but do not think National treated us fairly as customers
Reviewed by: DAVID - February 24, 2013
About the service from Auto Europe
It would be more helpful for the driver to have a brief instruction on basic controls for the model of car they are hiring. Snow tyres would have been better in the winter time rather than hiring snow chains that in the event of my holiday I did'nt require.
About the service from the local car rental company - CITER
The operator was very helpful when we arrived and we were on our way in no time.
Reviewed by: PETER - February 24, 2013
About the service from Auto Europe
I use Auto Europe on every trip abroad so would suggest some kind of loyalty scheme which rewards returning customers. Perhaps a free upgrade of vehicle? Just a thought.
About the service from the local car rental company
Polite and helpful staff
Reviewed by: JENIFER - February 20, 2013
About the service from Auto Europe
Please provide windscreen scrapers which cost very very little.
About the service from the local car rental company - CITER
I had printed the wrong voucher. The rep accepted an email version, which was helpful, but seemed unable to locate the booking any other way - which is very strange.
Reviewed by: FAROOQ - February 17, 2013
About the service from Auto Europe
excellent service. Well impressed
About the service from the local car rental company
Extremely long wait to collect the car at the airport.
Reviewed by: PETER - February 11, 2013
About the service from Auto Europe
There was an error concerning the 'additional fees to be paid locally' in the contract. The actual cost was higher than stated. The reason for choosing Hertz from the list of your suppliers was because of their lower additional driver charge.
About the service from the local car rental company - HERTZ
It is a general comment about all companies and their 'additional driver charge'. It is exorbitant and is a tax not an insurance nor a service. Only 1 person can drive the car at any one time. The charge is arbitrary, inconsistent and is the same for all value of car; therefore it is not an insurance. It isn ofetn the case that the 'additional driver' never drives the car; it is in case of unexpected circumstances. It is often a high % of the daily rate, and then to add VAT to it when there is no 'service value' added' is not correct. If Autoeurope could negotiate 1 additional driver included in all their rates it would be a massive incentive for customers to use AE. The extra driver cost is always foremost in my thoughts.
Reviewed by: TRINA - February 10, 2013
About the service from Auto Europe
very easy
About the service from the local car rental company - EUROPCAR
easy and fast
Reviewed by: IAN - January 30, 2013
About the service from Auto Europe
When our outbound flight was diverted to Lyon and held there for a few hours before flying on to Geneva Auto Europe was very helpful in contacting National car rental to advise them of this situation.
About the service from the local car rental company
Collecting the car was not as efficient as it could have been due to the manual work required at the desk however returning the car amnd having the necessary checks done was very efficient.
Reviewed by: CHARLES - January 13, 2013
About the service from Auto Europe
Web site worked well and for once... without hidden extras! A pleasure and will use again.
About the service from the local car rental company
Very impressed with the service which we found easy and positive to use, helpful and pleasant staff, nice car all went very smoothly.
Reviewed by: KIERAN - January 7, 2013
About the service from Auto Europe
Easy to use on the website, decent prices
About the service from the local car rental company
Very long wait to collect car at Arrivals.
No directions given for returning car (it is not clearly marked at all when driving back to the airport) even though these are available at the Swiss side.
No response to an email regarding something I had left in the car and wanted returning (Swiss motorway Vignette)
Reviewed by: TERENCE - January 4, 2013
About the service from Auto Europe
We have been using Auto Europe for the last 9 years and I have always found them extremely helpful and professional. We always recommend them to friends and clients.
About the service from the local car rental company
Reviewed by: SEAN - January 2, 2013
About the service from Auto Europe
Two minors comments -
1. Tank was NOT full of fuel as we were told it would be - we did try to ring back but had difficulty getting through
2. Van was not that clean - chocolate has been spilt in storage compartment in front of van
About the service from the local car rental company - BUDGET
I wish to strongly comment the two gentlemen who were on duty in the AVIS office on the morning of our return to Geneva - they were exceptionally helpful and went beyond the call of duty. We had found it very difficult to find the French side of the airport and they helped us. Please pass on our most sincere thanks and praise to the AVIS managers.
Reviewed by: PETER - December 31, 2012
About the service from Auto Europe
Everything went well, car as expected (Renault Grand Scenic). Came with Sat Nav as well! One small hiccup however, the snow chains ordered were not new and clips were bent so could not be used. Budget/Avis were helpful and said that they will not charge for them, but it meant that I could not use the car for two days due to heavy snow on the roads. Otherwise, everything was a good experience.
About the service from the local car rental company - BUDGET
Snow chains were not usable but apart from this everything went well.
Reviewed by: EDWARD - December 30, 2012
About the service from Auto Europe
At Geneva Airport there appears to be no direction signs to take arriving passengers to the French Car Hire Offices. We followed the car hire directions and ended up on the Swiss hire desks and had to trail back across the whole airport. the service itself was good
About the service from the local car rental company
Better directions signs are needed at Geneva Airport on arrival as all car hire direction signs lead one to the Geneva Hire Car desk. We had to trail back right across the airport to get to the French Hire Car Desk.
Not your fault but you might be able to highlight the problem
