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Auto Europe's vouchers contain specific information about the car you have booked, the car hire rate, among other details. If you book your car hire by phone, vouchers will be faxed to you immediately upon receipt of payment. If you book online, vouchers will be emailed to you immediately upon receipt of payment. A car hire agreement will be completed at the car hire counter at the time of collection. For more information, please see our Sample Voucher (this will open a PDF sample voucher in a new window).
Should the supplier charge you for the insurance excess following an accident, we will refund the money charged to you pending receipt of proper documentation: receipt of payment, police report, damage report, etc.
This is a refund of the excess payment. Amounts charged for damage not covered by this excess will not be refunded, nor will there be any refund if it is determined that the damage was due to driver negligence.
Once you sign-up, we automatically log you in. When you are logged in, you will see a small bar in the upper left corner of the screen welcoming to you our site. If you already have set up an account but have logged out, you can either click on the 'Log-In' button on our menu bar which takes you to our log-in page or, if you are on our home page, you can use the log-in area on it.
Helpful Hint: If you click on the checkbox stating 'Save my password on this computer', you will remain logged in on that computer whenever you visit our site. However, if you go to our site on another computer, you will have to log-in again. If you do not check this box, you will have log-in each time you visit our site.
When you sign-up to be a member on our site, you will be able to save time filling out requests. Once you have joined and logged-in, each time you send us a request, we will pre-fill the submission form with your personal information so that you do not have type the same things again and again. We also give you the opportunity to sign-up for our email newsletter which will keep you up-to-date on the latest specials and incentives we're offering.
Please Note: You do not have to sign-up to use our site. Although this feature is designed to make our site easier to use, you are not required to become a member in order to book a travel service with us.
To pay for your reservation, you can either call us toll-free at
All information sent through our web site is encrypted to protect your privacy.
To request a car on our web site, click on the 'Car' tab on the top of the screen. You will then go to the first screen for car service and if there are additional services available (such as motorhome rental, specialty car rental, etc.), they will appear in the blue bar directly below it. You can either choose another service from the blue bar or begin making your request with the form below the blue bar.
To see what cars we have available, you will first need to choose the country where you would like to rent the car. For a standard car rental, you will also need to enter your pick-up and drop-off dates and times (time is on a 24-hour clock). Once you have chosen your country and dates, click on the 'Find Cars' button.
The next screen you see will have a list containing the first 5 cars available for your country and dates. Text links at the start of the list will navigate you through all of the car results. Cars are sorted by price and transmission, with the manual transmission cars coming first. Next to the car name there will be a small picture of the car that you can click on to see more detailed information about it. When you find a car you like, you can click on the red 'Select' button to add it to your request. Clicking the select button does not mean you are obligated to rent that car!
Once you have selected a car, you will be asked to provide more detailed information about your rental on the next screen. All form fields in boldface need to be completed. After entering that information, the car will be added to your request and will remain with it until you either submit it to us or remove it. You can also edit the information you added on the last screen at any time by clicking on the 'My Request' button and the clicking on the 'View/Edit' icon next to that item. Please Note: You cannot edit your car type, country or dates on a standard rental without starting over. To start over, click on the 'Delete' icon next to an item and then click the 'Car' tab to begin again.
You may also add 'Specials' to your request, but they will not be applied to your rate until after you have submitted your request to us.
Your encrypted request is emailed to our Internet Department. A reservationist will review your request and email you a completed quote, usually within a few hours. When you receive your completed quote from us, you can then confirm it by paying for it if you choose to do so.
After we send you a final quote, we will make a temporary, non-binding reservation in your name in order to lock-in the rate we quoted you. If any sale or promotion applies to your reservation, our email response will notify you of the impending deadline.
By sending a request to us, you are not under any obligation to hire a car .
We only require a driver profile to be filled out whenever special arrangements must me made for a client to pick up a car.
These situations include before or after hours pick-ups, hotel deliveries, and meet and greet services. The completion of the driver profile expedites the confirmation of the service. It also allows all rental paper work to be filled out prior to the client's arrival.
We will notify you via email only if you need to complete a driver's profile form.