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Please Note:
Our comments section is a forum for you to express satisfaction or dissatisfaction with our site or services. This section is reviewed and commented on daily by the President of Auto Europe. The purpose of the guestbook is to help improve our services for you. While we welcome criticism, we do not tolerate unjustified slandering and we will remove such postings.
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Comment From: Michael Homewood, England, 06 Sep 2011 We have a house in spain,(Alicante) where we have used your car hire service many times in the past, but we are now re-considering because of the unjust way that we are being overcharged for a tank of fuel, both in quantity and high cost per litre at the airport, and having to return the car supposedly empty, but having to have fuel left in the tank for the return journey.not only that we do not always wish to be driving around just to use the fuel! Surely it is more wear and tear on the car and bad for the environment, which does not make sense! Please do not tell me again that this is the rule in Spain, because it is known that some smaller companies do full/full, which is much fairer!!!! Our Response: Hi Michael Most Spanish companies charge full to empty fuel policy. Europcar and National has full to full but in most cases the rates are much higher. The best thing to do is to call us and the call centre staff can advise you of the rate with a supplier that has a full to full option. Our freephone number is 0800 358 1229 Thank you |
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Comment From: Mr D A Colpus, Hampshire, 27 Aug 2011 Please could you comfirm that there is no extra charge for a driver of 80years travelling to cyprus also insurance details Our Response: Hello Mr Colpus. There will be an extra charge which is states as the Senior Driver Surcharge : Drivers over the age of 70 are required to pay approximately EUR 4.60 per day, paid locally, VAT included. Many Thanks |
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Comment From: chelsea lamb, Scotland, 04 Jun 2011 Do you rent out cars to 20 year olds? Our Response: Hi Chelsea Different suppliers that we use have different age limits, it also depends on where you need to hire a car. If you prefer to speak to someone and book over the phone you can call our car hire team on 0800 358 1229. Thanks Auto Europe |
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Comment From: RonoArrew, United States, 17 Nov 2010 I’ve been visiting your blog for a while now and I always find a gem in your new posts. Thanks for sharing.
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Comment From: RonoArrew, US, 15 Nov 2010 Very Interesting Information! Thank You For This Blog!
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Comment From: RonoArrew, Canada, 05 Nov 2010 Very informative post. Thanks for taking the time to share your view with us.
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Comment From: Pavel, St.Petersburg, 14 Dec 2009 It's very inconvinient that I cannot book a car on the website with other country's drop-off place. You will be loosing clients. Our Response: Hi Pavel, On our homepage the booking engine country list shows all countries, then you can specific which city. It looks like you went to a specific country landing page We'll take your suggestion anyway. Many thanks Maria |
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Comment From: Paula Boram, Murcia, 10 Dec 2009 I have already filled in one application for a refund due for petrol left in vehicle, PLEASE contact me contract number 2887912 Our Response: Hi Paula, Your request has been passed on to customer service. They will contact you soon if you need any further assistance contact our free number 0800 358 1229 |
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Comment From: Miriam, Bristol, UK, 04 Nov 2009 I was really pleased with the price for my reservation. It was by far the most competitive I found and included LDW and taxes. It was quick and easy, just handing my voucher to Hertz and I was set. I will definitely be using you again. Our Response: Hi Miriam, we are glad you had such a great experience with us! We hope your rental was enjoyable and you had a great time! Regards Auto Europe |
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Comment From: Patricia Booth, Cheshire UK, 22 Oct 2009 Yet again I am indebted to all the help I have received from the customer Service team at AutoEurop. They are kind, efficient and extremely patient and have helped me get the best possible rate for my 3 month booking in Pisa, Italy next April. Your best rate policy is on a par to the John Lewis never knowingly undersold policy. No arguments, just plain good service and these days it means a lot. I would not hesitate to recommend my family and friends to use AutoEurope, unlike many other companies there are no shocks in the small print. You get my vote every time. Thank you Kindest regards Patricia Booth Our Response: Dear Patricia, We are glad you have had such a great experience with us! We hope that everything runs smoothly on your holidays and you have a great time! Regards Auto Europe |
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Comment From: mr s hull, preston, 11 Oct 2009 Just to say thanks, we got the car we wanted, thats a first, hertz are poor with us so we will use you again next year and a good price to, thanks again. regards Stan. Our Response: Dear Stan, we are glad your car hire went smoothly! Hope you have had a lovely holiday! Regards Auto Europe |
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Comment From: Marian Scott, United Kingdom, 09 Oct 2009 Is there an extra charge for a second driver? Our Response: Hello Marian, Yes there usually is an extra charge for an addtional driver on your policy. This is usually the case with any supplier but please make sure you check on the Terms and Condtions. We hope this helps! Regards Auto Europe |
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Comment From: Parul Patel, London, 02 Sep 2009 This is the first time I've used Auto Europe and I have to say the price was great. I'm going to LA on Monday (7th Sept) and will hopefully be able to give positive feedback about the car hire experience. I want to say thank you to Derek who explained all my queries in a polite and clear manner. He was very patient with my million and one questions! Our Response: Hi Parul, We are glad you had a great experience with our customer service team! We hope everything on your holiday goes as planned and you have a great time in L.A. Regards Auto Europe |
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Comment From: Ashkan Anbari, London, 18 Aug 2009 Hi. I would just like to take the opportunity to thank you for offering such a fantastic service yet again. I have been using auto europe for around 8 years and every time has been an absolute pleasure. Frankly speaking you are not always the cheapest (although on this occasion you were!) and I am quite price sensitive so tend to shop around but what has always impressed me is the ease of use on the website, straightforward cancellation policy and very helpful & polite customer service. Keep up the good work and hope to use you again soon! Our Response: Dear Ashkan, we are so glad you had such a lovely experience with us! We do our best to keep our rates competitive and do not forget our price match guarantee! We hope to see you again soon. Regards Auto Europe |
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Comment From: Peter Mclennan, uk, 04 Jul 2009 Car rental at Faro Portugal vis auto europe was with Guerin rent a car. Best experience all round for ages so much better than Europcar who had huge line of customers forced to wait outside. Highly recommended. Our Response: We are glad you had a great experience with us Peter! We take our time to choose the best providers for our customers to make sure their holidays go as smoothly as possible! Regards Auto Europe |
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Comment From: claudia mori, uk, 16 Jun 2009 Dear Autoeurope team, Simply The Best, on line, by telephone and at every airport location I have used I have been treated with courtesy and great staff. Thank you Zachary for working Magic and thank you all, Kindest Regards claudia mori. Our Response: Dear Claudia, We are glad you had a great experience via our website and customer service team and hope you keep having great holidays! Thank you! Regards Auto Europe |
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Comment From: kevin skelly, Scotland, 15 Jun 2009 I have used Autoeurope many times and have found the service fantastic. I will continue to use this service in the future. A service you can trust. Our Response: Dear Kevin, we are glad you had a great experience with us time and time again! Thank you. Regards Auto Europe |
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Comment From: Chris Thorn, London, 19 May 2009 I just wanted to say a big thank you to Auto Europe. The best customer service I have experienced for a long time. We booked a car for a week's holiday and my wife was rushed to hospital the night before, I rang to cancel the car reservation and the operator was very sympathetic and cancelled the car for me immediately. She said I would need to call back to customer services to inquire about the refund of the 3 day car hire cost that would normally be incured due to the last minute cancellation. It was a week later when I had the opportunity to call customer services and they confirmed that the full car hire amount had already been refunded and should already be in my bank account. When I checked, she was absolutely correct. Again the customer service representative was friendly, was able to access my account details very quickly and even wished my wife a speedy recovery. It's so great not have to fight to be treated well. Fantastic, proactive, customer service and I don't say that often, if ever! I will definately use Auto Europe again and would recommend them to others! Our Response: Dear Chris, we do hope your partner has a speedy recovery, and we are very glad that all went well with our customer service team and you received your full refund. Regards Auto Europe |
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Comment From: Ashley Bedini, Newbury, England, 19 May 2009 I should like to compliment you on the very good service I experienced while hiring a car in Italy earlier this year. I booked a compact car for a week which I collected from Pisa airport. The car was clean and tidy but I noted it had a very slight vibration when driving it. After a couple of days the vibration although not serious was just enough to play on my nerves and spoil my enjoyment of the car. I contacted your Pisa Airport office and asked if I might be able change the car. They were extremely courtious and helpful and allowed me to change the car half way through my hire period with out any fuss and carried out all the paper work for me quickly. I was not sure if they did not at the time have another car of the same category but I was given a car of the next size up. I should like to thank you for a very helpful service that allowed me to continue the enjoyment of my holiday. Kind Regards Ashley Bedini Our Response: Dear Ashley, We are glad that you were able to change your car half way through your rental with no problems. We hope you had a great holiday thereafter and look forward to seeing you again soon! Regards Auto Europe |
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Comment From: John Symons, England, 19 May 2009 Always a pleasure to use your company. Never any problems amending a booking and no credit card fees. Not always the cheapest but good value and the best company to deal with that I have found after using many in the past 20 years. Our Response: Hello John, We are so pleased that you are satisfied with our service and options we offer. It's great you've had no problems in amending your bookings, we here at Auto Europe strive for our competitive rates and exceptional service! Regards Auto Europe |
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Comment From: Sharon Tan, Singapore resident, 07 May 2009 I live in Singapore. I found out about Auto-Europe through its website as I needed to hire a car to drive in Northern Italy for a week in April 2009. As it was my first encounter with Auto Europe, I had many questions which their staff answered promptly through email. They were polite and efficient. Even though I was concerned that I was to pick up the station wagon from Maggiore, a car rental company I had never heard of, the staff assured me that Maggiore is a reliable company. Having returned from my trip, I totally agree that Maggiore is an excellent car rental company. Maggiore's service was excellent, the station wagon was exactly what I requested (chances of this is like hitting the lottery!!), it was a brand new car and everything was just perfect! I am so happy with Auto-Europe that I have recommended friends to go through Auto Europe should they need to rent a car. Auto-Europe is trust worthy, their rates are significantly cheaper (including rental of GPS), and they are organised and efficient. I would definitely use Auto Europe again. Our Response: Dear Sharon, many thanks for your positive comments. We are very pleased to know you had a great experience! Regards Auto Europe |
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Comment From: Adrian Pope, Manchester, 04 Mar 2009 First class email service from Kat. Obliging, professional and quick. Great prices too. What more could you ask for? Our Response: Dear Adrian, we are glad you experienced such a great service from Auto Europe. We strive to provide great Customer Service, and we hope you have a nice holiday! Regards Auto Europe |
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Comment From: Vincent Ragan, Glasgow Uk, 24 Feb 2009 Re: recent bookings for Bangkok Airport (First reference Voucher UK 1488641 26 Jan 09. Excellent! Good service on both rentals, first supplier Avis and second Thai rent a car, both very easy and helpful. Only comment, had to sign for higher deposit than on vouchers (Avis 8,000 Baht and Thai Car rental 5,000) but apart from that all good! Our Response: Dear Vincent, we are glad you had a great experience in Thailand with the car hire you were supplied, we hope you had a lovely holiday! Thank you also for letting us know about the deposits. We will be looking into this. Regards Auto Europe |
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Comment From: Richard, Leeds, 06 Jan 2009 Dear Sir/Madam I used your company for the first time this Christmas on a trip to Austria, and after many years of travelling for business and pleasure it was one of the few occasions when I experienced such an easy rental procedure. It was also one of very few occasions where I got the car I had asked for and not a cheaper alternative which I find very annoying. I appreciate that you are just the broker and the performance of the chosen rental firm reflects on you. I take from my experience of your company that you must have built good relationships with your providers. Well done. Thanks to you guys, and I will be recommending you to friends and family as well as using you again in the near future. Regards Richard Golden and The Golden Family Our Response: We are very pleased you had such a great experience using Auto Europe! We hope you had a wonderful holiday and are glad your car hire experience was easy! Regards Auto Europe |
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Comment From: Jonathan Toker, UK, 25 Nov 2008 For the past 6 years I have only used Auto Europe as my care hire company. I have done a substantial amount of travelling, and no matter where I’ve travelled, no matter what the currency of the country I’m travelling to, Auto Europe has always, without fail, come out as the most competitive option on the market. The company is absolutely brilliant and I have recommended it to all my friends and colleagues. This comment is just to say thank you for the continued value and unbeatable service your company delivers on a consistent basis. Our Response: Thank you Jonathan! We here at Auto Europe always do our best to offer our customers the best rates possible so they can have a hassle free relaxing holiday. We hope you enjoy your future travels with us. Regards Auto Europe. |
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Comment From: John Glover, great britain, 07 Oct 2008 I am a regular renter with you and would like news of any discounts for loyal customers. Also, I and others I have spoken to prefer the pick up with full petrol tank and return full. Regards J.Glover Our Response: Hello John, for our latest offers and discounts you can sign up to recieve our newsletter on our homepage http://www.auto-europe.co.uk/. The rental agreement on the policy for the petrol tank usage is purely at the discrestion of the company whom you pick up the car from. Regards Auto Europe |
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Comment From: Gary Emerson, UK, 03 Sep 2008 Do Auto Europe ONLY use 'on airport' suppliers at Orlando McCoy Internatioal Airport (MCO), as I do not want to hire a car and find I have to spent time on a minibus being transported to some 'off airport' car pound. Can you answer this question please!! Thanks Gary Our Response: Hello Gary, the rental car company desks in the majority of US airports are inside the airport itself. The car itself will be located approximetley 2 miles from the airport. We hope this helps you. Regards Auto Europe |
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Comment From: Jilly Beilby, UK, 26 Aug 2008 Having just phoned "Contact Us" for help, it was such an unusual, unexpected and pleasant surprise to speak to an efficient and easily understood human being instead of the usual pantomine of waiting 15-20 mins after pressing endless keys, finally wanting to slit your throat when eventually being told you are even in a queue and the operators are so busy at the moment, you would do better to try again! My question was answered immediately and if the car hire is as smooth a ride, I shall definitely use Auto Europe again in the future. Many thanks. Our Response: Hi Jilly, We are glad you had such a lovely experience with Auto Europe. I hope you enjoyed your holiday. Regards Auto Europe |
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Comment From: David Arnold, UK, 09 Jul 2008 I have recently tried booked (and later cancelled) car hire through Auto Europe and wanted to congratulate the company on its excellent service and attention to detail. I decided to cancel as you were unfortunately unable to match a quotation from another company. However, the service I received (particularly from Henrik Sponholtz in the price match team) has been above and beyond what I expected and I will definately try Auto Europe first the next time I need to hire a car. Yours faithfully David Arnold Our Response: Hi David, We are glad you had such a great customer service experience. We are constantly striving to make sure our service is nothing but exceptional. For further discounts in future, why not sign up to our newsletter on our homepage to recieve our latest offers and discounts. http://www.auto-europe.co.uk/ Regards Auto Europe |
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Comment From: Jamie Hughes, Doncaster to Alicante (airport), 08 Jul 2008 I would just like to comment on the service I got from Auto Europe, This is my first car hire ever and I got a great service from them, I phoned twice for 2 queries on my booking. When phoning they were very helpful and sorted whithin seconds. Kind Regards Our Response: Dear Jamie, we are so glad you had a great experience with us! We hope you enjoy your holiday! Regards Auto Europe |
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Comment From: Susan Howard, England, 01 Jul 2008 We are very impressed with Auto Europe. This was our first rental & the car's roof, bonnet & windscreen were damaged by hailstones (that were the size of conkers) in a violent storm in France. We paid the excess at Geneva but assumed we'd get nothing back as most of that appeared not to be covered. We got the full amount within a couple of weeks, thank you! Our Response: Dear Susan, We are glad you had such a great experience with Auto Europe. We hope you had a wonderful holiday, even with the hailstones! Regards Auto Europe. |
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Comment From: David Grinsted, UK, 17 Jun 2008 Really pleased that we hired a car from you at Catania Airport, Sicily. Price was good, staff were helpful and the car was exactly what we asked for. On our return, the returns office was not open but as soon as we set off to the main office, a guy turned up and quickly checked the car and the paperwork so we were soon on our way. Many thanks. Our Response: Dear David, We are glad that you had a wonderful experience with us! Don't hesitate to contact us if you have any enquiries. Regards Auto Europe |
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Comment From: Bill Hughes, 03 Jun 2008 Why no telephone number for contacting reservations from outside the U.K. I booked a car at 08.00 for pick up at Stansted the following day. By 18.00 no voucher had arrived, being able to contact your reservations office would have been helpful. Our Response: Hi Bill, we apologise for the inconvenience this caused you. Our U.K Reservations team opening hours are from 08.00 - 20.00 GMT Monday - Friday and 09.00 - 16.00 GMT Saturday and Sunday and can be contacted on 0800 169 9797. We hope this helps you in future. Regards Auto Europe |
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Comment From: paul miall, uk, 27 May 2008 Really brilliant service. Could not get voucher number in time as computer software wanted further info at that critical point! (no back button)so lost voucher. Telephoned and Luigi sorted it within seconds in a calm and efficient Manner. Went back to site with voucher number and printed receipt. Thank you Luigi you are a credit to your company. Our Response: Hi Paul, we are glad you received a wonderful efficient service! Regards Auto Europe |
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Comment From: Aidre Vaillancourt, Bournemouth, 26 May 2008 I have spoken to your agents several times today, as I was trying to reserve a car for my son abroad - each time, the phone was answered quite quickly, and every member of staff was helpful, courteous and spoke English !!! Although I was having all sorts of problems with my son's bank cards, they continued to be patient and assisted in every way they could. I shall try again tomorrow, but would definitely recommend Auto Europe to friends and colleagues. Thank you Our Response: Hi Aidre, We are glad you received the level of customer service we feel all our customers should receive. Should you have any more queries please do not hesitate to contact us again! Regards Auto Europe |
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Comment From: suzie mizon, england, 30 Apr 2008 the service I received on 28th April from one of your operators named Kat was first class. she answered all my many queries to my complete satisfaction. Very noticeably, her tone of voice was not patronising on account of my ignorance nor could any irritation or boredom be detected. this is the 1st time I've used any car hire and wish you to thank her again for all her help. I will be phoning again to make my booking and assume there will be no additional charge for paying by credit card - the only question I forgot to ask. Our Response: Hello Suzie, we are pleased to hear about the level of service you received, here at Auto Europe we strive to provide the best service to you. Also, for you future reference, we do not make any additional charges to you if you are paying by credit card. I hope this helps. Thank you, Regards Auto Europe. |
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Comment From: S Ashford, Derbyshire, 11 Apr 2008 I have just tried to book a car from Palma Airport in a weeks time but could not find Palma airport or Majorca on your system so I have booked with another company. I was dissapointed in your service Just thought you ought to know. Stephan Ashford Our Response: Dear Stephan, We are sorry to hear that you were having trouble booking our car hire service from Palma airport. You are able to book your car hire from Palma De Mallorca Airport. Below is a quick step by step guide. 1. When using our search tool, select Spain and in the drop down menu select Mallorca. 2. Check your dates and times are correct and then press next. 3. Select the location you wish to pick up your hire car from. In this section you will see Palma De Mallorca Airport as well as many other pick up and drop off locations in Mallorca. 4. Choose your car and complete the rest of the form. We really hope this helps you in future! Kind regards, Auto Europe |
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Comment From: Mr S Harper, UK, 22 Feb 2008 Just a quick note to let you know that my car hire experience from Sofia Airport, Bulgaria last week was excellent. Your representative was punctual, polite and courteous. I have used many of the other 'higher profile' car hire companies but they don't come close to your personal customer service. Well done. I have already booked another car for a trip I am taking in two weeks time, if your prices stay competitive I will have no reason to look elsewhere! Our Response: Dear Mr Harper, We are very pleased to hear you had a great experience on your recent trip to Sofia and look forward to providing the same service on your up coming trip. Kind regards, Auto Europe |
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Comment From: David Sinclair, UK, 14 Dec 2007 Excellent help from Toby at Internet Reservations (14-Dec-2007 at 21:00 GMT) who was able to sort out the following two problems (for a booking in South Africa)that can arise and not be resolved by a customer using the website . 1) One Way Rental changes I needed to change the pick-up and drop off times for a one-way rental. But since a "requested quote" is sent with the drop off charge, instead of the hire voucher, one can only pay for the quote as it stands, or start a new booking. But starting a new booking process is picked up as a duplicate hire so gets cancelled. Toby was able to modify the times on the first booking to those requested on the second booking. 2) 'Missing' Airlines The following South African airlines are not listed on the drop down list: 'Mango Airlines','1Time', and 'Kulula' Although Kulula and Mango are subsidiary companies of British Airways and South African Airways respectivly - they both have different flight codes, and 1Time is an indepentent company. Toby was able to add the Mango flight number to the voucher which was not possible with available drop down menus from the website. This is the 5th time we have used AutoEurope for rental bookings and we look certain to use them as the first choice in the future.
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Comment From: Alan Owen, Wolverhampton UK, 23 Oct 2007 When we go away we always use a hire car. Auto Europe was brought to my attention earlier this year on a price comparison site, so we booked with you. That one decision turned out to be one of our best this year. The mark of a good company in my book, is how they treat their customers when things go wrong. Not that Auto Europe did anything wrong, on the contrary you did everything right. We had to cancel our holiday at the very last minute (in the departure lounge of the airport). We thought we'd lost the lot financially, in-fact we did, a big chunk of it...but then we called Auto Europe. What an absolute breath of fresh-air. This was customer satisfaction at its highest level in my book. Having explained our predicament....for the first time that day we were actually LISTENED TO AS A CUSTOMER and offered an understanding ear. Auto Europe have General Terms & Conditions with regards refunds like many companies but that's where the similarity stops. Like I said Auto Europe actually listened and were understanding. Without hesitation you said you would give us a refund minus an administration fee, which was great in itself. Other responses we'd received that day from airlines, hotels, tour companies etc, etc. just didn't want to know, so this gesture from Auto Europe was a bonus. But then it got even better. I was asked to hold the line while you discussed something....I was then told that you would even drop the administration fee and I'd receive a full unconditional refund. You didn't have to do that, but you did and that's what set you apart. That extra little gesture meant everything. And we thank you sincerely. Now guess which hire car company we're going to use year after year from now on....Auto Europe. Guess which hire car company all of our friends are now using....Auto Europe. Guess which hire car company we've told all our work colleagues about....Auto Europe. And guess which hire car company we've told all our business associates to use.....that's right, Auto Europe. That's a thank you for your gesture. I want to compliment you all at Auto Europe on not only a terrifically priced product but also a fantastic service. You are all a credit to your industry and a benchmark for customer service by which other companies should measure themselves. Thank you. Kind Regards Alan & Judy Owen
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Comment From: Adrian, England, 07 Aug 2006 Just a quick thank you for the hire car we had off you from 01-19 July 06 at Munich Airport. We have hired cars a number of times abroad from other companies and always had good cars but often been let down by the service (long queues and staff not being able to access the booking). However on this occassion we can say quiet easily that the service was faultless the lady who dealt with us at the check in was efficent, friendly and very professional. We were very impressed by the speed with which the rental was done which allowed us to leave quickly to enjoy our holiday. The car was also very good (though it was difficult to have faith in the sat nav which we have never used before on the way back to the airport when on hitting a traffic jam it ended up taking us on minor roads and residential areas however it worked even if I was a bit stressed on winding country lanes!) Many thanks Adrian and Jenny Woodhead Our Response: Dear Adrian, Thank you for your kind note letting us know that your hire in Munich went to plan. As for satelite navigation we understand that this is becoming an important extra for our clients. We do our upmost to ensure that any request added to a reservation for this service is reserved with the supplier in question. Whether it takes you to your destination or on a quick tour of local dead ends is down to the programming and make of the model. Personally I like the adventure attached to a good old map (as long as you know where you are!) kind regards, Auto Europe |
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Comment From: Brian Matthews, Devon UK, 29 Jul 2006 I would like to thank you for the great deal and the great service I received whilst taking a recent holiday in Samos, Greece. You were far cheaper than anyone else on the Island, the car was excellent and the lady on your counter was very helpful and efficient. I will definately use your company again when I return to Samos next year. Brian Matthews Our Response: Dear Brian, You are more than welcome and we are glad our partners in Samos met your expectations. We carefully monitor service and price levels world wide to ensure our customers get the best experience for industry leading prices. Kind regards, Auto Europe |
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Comment From: Alan Rainton, England, 22 Jul 2006 THANK YOU VERY MUCH FOR YOUR PROMPT SERVICE!!! I reserved a car for rental in Portugal this year, at a very good price. Like an idiot I reseved it for June 1st NOT July 1st, when I went on holiday. Of course the rental company would not accept my voucher, then they ripped me off with the depot price. But in all fairness - it was MY fault. Thank you Auto Europe for returning the unused car payment within days of my returning home and reporting my stupidity. Our Response: Dear Alan, We all make mistakes and we are just happy we could refund the money to you. Thank you for your kind words and honesty and we look forward to assisting you again (this time for the correct dates). Regards, Auto Europe |
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Comment From: Howard Cox, Halifax Canada, 14 Jul 2006 We recently hired a car from Downtown Halifax Alamo and would like to record how helpful the staff at the office were. Our train was late so they waited for us as we had rung them from the train. Alamo had an office at the Hotel next to the station as well as their main office which was about to close when we arrived. They drove us to their main office at the other end of the City (2km away) to collect the car and then checked that we had driven an automitic car before and were familiar with the controls. Usually we have been told to find the car in the car park. Our Response: Dear Howard, We are very pleased to hear that Alamo gave you the service and help we expect from our suppliers. When booking a car we always recommend you chose a vehcile and transmission you are confiedent you can drive. In this case it seems Alamo wanted to make double sure before letting you out on to the Canadian roads. Regards, Auto Europe |
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Comment From: Mr J Thaker, UK, 14 Jul 2006 Your website is fantastic as are your prices. I had a wonderful time in Puerto Pollensa and am using you again in a few weeks time on my family's return trip to our favourite holiday destination. Our Response: Dear Mr Thaker, Praise indeed and thank you for the kind words. We work hard everyday to make sure our prices and service are industry leading. I hope your next trip is just as wondeful as your trip to Majorca, Regards, Auto Europe |
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Comment From: Graham Howlett, Singapore, 07 Jul 2006 It would be easier to judge the rental price if they were the local currency i.e euro for Ireland, other then that its a good web-site Regards Our Response: Dear Graham, We have over 44 websites world wide giving great value on car hire in the majority of currencies available. We also have experienced agents in most languages who are more than happy to assist any customer in converting the price to a chosen currency. If you wish to book in Euros on our Irish site please visit www.autoeurope.ie Kind regards, Auto Europe |
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Comment From: Kristjana, http://aol.com, 22 Jun 2006 I want to start off by thanking you for a fantastic website, its information is a great resource for people in my business. Our Response: Dear Kristjana, Thanks very much for your comments. We have tried to make our site as user-friendly as possible. Regards, Auto Europe |
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Comment From: Ken Thomas, Liverpool UK, 13 Jun 2006 Just returned from a holiday using a car booked through yourselves. This is the first time we had used Auto Europe and can we say that we were very pleased with the service knowing telephone contact was always possible and by the good value of our booking. UK 672505 Our Response: Dear Ken, Thank you for your kind comments. Our phone lines are open 24/7 and we are always happy to deal with any queries. Kind Regards, Auto Europe |
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Comment From: stephen, UK, 24 May 2006 Hi I currently use your company exclusively for car hire ( about 6 times in the last 6 mnths) when i visit my home in spain. Do you have any plans to introduce a reward scheme or "home owners" benefits like other companies do? Thanks Stephen Our Response: Hello Stephen, We try to keep our prices low for everyone and avoid gimmicks such as Gold Clubs. We do though have an excellent newsletter subscription service that does offer additional discounts on certain Newsletters. Please subscribe on the home page and avail of these offers. Alternatively if you do have third parties visiting your home in Spain please sign up to become an affiliate on our site. This means you can earn commission from people travelling to your home and also remove the commission for your own bookings. If you need any further advice on the options above please just give us a call. Kind regards, Auto Europe |
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Comment From: John Wood, Leicester, 21 May 2006 Another great rental from Auto Europe. After surfing the web for SUV prices in LA and finding a lower rate than yours I contacted your agent and within the hour he came back with not a price match but an even lower price! I've used Auto Europe on other occassions and have been told by travel professionals that your reputation is second to none. I have no hesitation in recommending your services and, incidentally, the courtesy e-mail just before my trip was a very nice touch. Keep up the good work. Regards, John Wood. Our Response: Dear Mr Wood, Thank you for your e-mail and it is great news that you enjoyed your experience with Auto Europe. We pride ourselves on our prices in the states and have some fantastic deals in a very large selection of pick up points. We know how hectic travel plans get so we send a quick e-mail before you leave just to make sure you have the essentails. We hope your trip to Los Angeles was everything you wanted it to be. Kind regards, Auto Europe |
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Comment From: Tim, YORK, 02 Apr 2006 A very easy site to navigate,similar hire sites are often full of useless rubbish,pop-ups etc.The hire rate quoted is up to 40% less than other companies.Well done! Our Response: Dear Tim, Thank you very much for your comments. At Auto Europe we always strive to make the booking process as swift and easy as possible. We also pride ourselves on providing the lowest car hire prices. Kind Regards, Auto Europe |
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Comment From: andree, andree, 26 Feb 2006 Nice site With very usefull information a definite bookmark. Our Response: Thank you Andree, I am glad you found the website usefull and that you decided to bookmark the site for easy access next time you need us. Thank you for choosing us and see you next time, Regards, Auto Europe |
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Comment From: nigel, england, 05 Feb 2006 had a great deal on the car, plus after returning to the uk I found that I had left my camera in the hire car, phoned up and no problem, camera was in safe hands, great service Our Response: Dear Nigel, Glad to hear you got the camera back and I bet a film load of memories from the trip too! If anyone leaves anything in the car or needs any assistance after a rental has ended we are more than happy to help. |
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Comment From: jane Wheeler, London, 02 Feb 2006 I use your car hire from time to time. I like it. This time I'm frustrated that your website does not vallow me to pick up a car in North Spain and drop it off in South France. Any suggestions? Our Response: Dear Jane, International one ways can be tricky and carry fees from our suppliers to bring the vehicle back to his country of origin. We suggest anyone with this type of request call us free and we will be happy to help. |
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Comment From: Adrian Woodhead, UK, 02 Jan 2006 Thanks for ease of use of web site, looked long and hard to get best price over period of time. Hope the rental is as good and trouble free as the booking. Thanks Adrian Our Response: Dear Adrian, Thank you for your comments and we are pleased that you found our website clear and easy to use. I am sure the rental will go exactly how you want it but if you have any concerns or ammendments to your booking please call us. |
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Comment From: Patricia Cuschieri, uk, 01 Jan 2006 I have had great service from you and I always hire my cars from you. My comment is that I do not like that I am expected to return the car, empty of fuel, especially if I am only hiring for 24 hours. I know I will not use much petrol, so can anything be done about this? Our Response: Dear Patricia, Thank you for your comments and for choosing Auto Europe. As we deal with a number of car rental companies with varying petrol policies the best thing to do is call us before booking to make sure you pick the best rental for your needs. If you rarely use the full tank of fuel then a full to full policy would probably be best for your needs. |
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Comment From: Peter Hill, Leeds UK, 12 Oct 2005 On our recent trip to Ireland, Me, my wife and three others arrived at Dublin Airport where I had made arrangements to collect a five seater car for four days. The reception (very easy to find) was most pleasant, the formalities were dealt with quickly and we were on out way. Your receptionist was very pleasant and gave good advice and generally looked after us very well. The vehicle was in immaculate condition and performed well. Good experience all round I will certainly be back the next time we go. Very best regards, and thank you. Peter Hill Our Response: Dear Peter Thank you for your mail. I am pleased to hear that you enjoyed your stay in Ireland and that Auto Europe lived up to the standards you expect. Please feel free to contact us in the future, we will gladly meet all your car hire needs Kind Regards, Auto Europe |
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Comment From: Cherie Shaw, London, 26 May 2005 THANK YOU!!! You have made my day! Your website is easy to use, practical, well designed, does all the things I wanted it to do. I called and spoke to a fantastic customer service lady (Violet) who was polite, helpful, sweet, knew exactly what she was talking about etc etc. Hurray a company that knows how to treat it's customers. Thank you again. Our Response: You are welcome and thank you for choosing Auto Europe. |
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Comment From: Barbara Senzon, Massapequa, N.Y.,U.S.A., 07 Aug 2004 I have just returned from my vacation in Italy with your company service. We were delayed by 24 hours at the beginning of our trip on July 9.My family was travelling separately and we had to get a message to them. After 15 phone calls to all sorts of resources without any success I tried the 800 number and was immediately receiving pleasant assistance with this emergency situation. A message was given to the Florence Airport office which my family received when they picked up their car. This help was a relief to my husband and I and will be rembered as we continue to travel in Europe. We have told the story to many of our family and friends in order to spread the word regarding the kind of service you provide for your customers. Thank you all for your assistance. Gratefully, Barbara and Marty Our Response: Thanks for the great note! We're open 24 hours a day for exactlty these situiations. We understand that travel plans can change and our ability to adapt to the customers needs is what makes us the best in service. We're so pleased that we could accomodate your change of plans and look forward to serving you again in the future. |
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Comment From: Rebecca Valtonen, southampton, 25 May 2004 I have just booked a car through your website, and even though I had problems with the browser, I received prompt and courteous and helpful replies to my emails. I commend your staff for this - friendly helpful service will keep me coming back, together with your unbeatable prices! It's a pity other companies aren't more aware of the positive effect it has on the supplier/customer relationship. well done! Our Response: Thank you so much for the compliment Ms. Valtonen. Please do let us know if we may offer you any assistance during or after your trip. |
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Comment From: John Wood, Leicester, 19 Mar 2004 Used your services to hire a car last November in Los Angeles. I've used other companies with some success and some problems but after being initially sceptical of your keen pricing I am happy to say that everything went very smoothly with Alamo. There was no problem with the free up-grade and although we had a slight problem with the car it was exchanged, indeed, up-graded yet again with a smile and an apology. Excellent service and we'll be using Auto-Europe again this year. Regards, John Wood. Our Response: Thanks for the note Mr. Wood. We've so pleased that you had a safe trip and enjoyed your rental experience. We very much look forward to serving you again in the future. |
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Comment From: Livingston, 18 Mar 2004 This website and service is excellent (so far, I have only booked today) I am amazed at the prompt return and simple site to use. Hope the rest of this process goes as smoothly as setting it up! Our Response: Thanks for the compliment! We've tried our best to make the car booking process as simple as possible and are pleased that you enjoyed the experience. Don't hesitate to call us if your plans should change or if we may assist you further in any way. |
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Comment From: Raoul Dittrich, UK, 07 Jul 2003 I would just like to say that you have got by far the best site to find and book rental cars. Especially the overview of locations in one city (airport, trainstation, downtown etc.) is by far better compared to Sixt, Avis, etc. The overview of the car categories is also very good! Kind regards Raoul Dittrich Our Response: Many thanks for the kind words Mr. Dittrich, We are pleased that you found the site informative and easy to use. We look forward to serving you in the future! |
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Comment From: G D Graham, 07 Jun 2002 I think that youe web site should be set up to give quotations for car hire without the need to log in and have a password! I wont be using you because of this! Our Response: You may freely view rates, terms, and even request your car services without establishing a member acount. A member acount is not required to access any portion of the Auto Europe website. Those that choose to establish a member account will experience the convenience of having their personal details "remembered" the next time they return. It is a time saver for those that travel frequently. We look forward to assisting you via web or phone without ever requiring an account. |
