Is there a fee for cancelling or changing a reservation?
Auto Europe charges no cancellation or amendment fees when advised 48 hours prior to the pick up date. Should you cancel less than 48 hours prior to the pick up date, not show up or show up late to collect the vehicle, we will charge a no show fee equal to the first 3 days of the hire period. Auto Europe cannot refund any unused days if the vehicle is returned early.
What do I need to pick up my car hire?
- Full (both sides) and Valid Driver's License.
- Credit Card in the primary driver's name (unless a cash deposit has been arranged through Auto Europe and/or the car supplier).
- Your reservation voucher from Auto Europe.
Auto Europe's vouchers contain specific information about the car you have booked, the car hire rate, among other details. If you book your car hire by phone, vouchers will be faxed to you immediately upon receipt of payment. If you book online, vouchers will be emailed to you immediately upon receipt of payment. A car hire agreement will be completed at the car hire counter at the time of collection. For more information, see our Sample Voucher.
What does Refundable Excess mean?
Should the supplier charge you for the insurance excess following an accident, we will refund the money charged to you pending receipt of proper documentation: receipt of payment, police report, damage report, etc.
This is a refund of the excess payment. Amounts charged for damage not covered by this excess will not be refunded, nor will there be any refund if it is determined that the damage was due to driver negligence.