Auto Europe Privacy Policy

1. General

1.1   AE Europe Limited (also referred to as Auto Europe, we, us) respects your right to privacy. We know that you care about how information about you is used. We want to share with you the policies and practices that we have adopted to protect your privacy so that you feel confident about how we handle the personal information you entrust to us.

1.2   This website is owned, managed and operated by Auto Europe, LLC, a US based company. Any personal information provided through this website is controlled by Auto Europe, LLC. This site is operated on servers controlled by Auto Europe, LLC and any data which you provide to us will therefore be processed not only by AE Europe Limited, but also by Auto Europe, LLC, in the United States. If you do not want your data to be transferred to Auto Europe, LLC, in the United States, please do not use this site. By using our services, you acknowledge that your data will be processed in the United States and recognise that the transfer of your data to the United States to Auto Europe, LLC is required for us to provide you with our services.

1.3   I acknowledge that by using this website and/or by booking car hire, a hotel, or travel extras with Auto Europe, I understand and consent to the terms set out in this privacy policy.

2. Bookings

2.1   When you make a booking with us, Auto Europe will need to use personal information for you and other passengers included in your booking. We will be asking from you the following information, depending on what specific service you require from us: name, e-mail address, home address, phone number, gender, date of birth, city and country of birth, driving license number, class of driving license, country of issue of driving license, passport number and type, and country of issue of passport. and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organisations, and otherwise as permitted or required by law. We may also provide personal information to contractors who provide services to or for us (eg., sending mail, processing payments, providing marketing assistance). This may involve sending personal information (including sensitive information) to countries outside the EEA that do not afford the same high level of protection of personal information as in the EEA.

2.2   If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot process your booking. In making a booking with us, you consent to this information being passed on to the relevant persons.

3. Marketing

3.1   We may also use the personal information you provide us to review and improve the products that we offer, and to contact you (by post, email and/or telephone) about other services offered by Auto Europe in which you may be interested. We will only send you our email newsletter if you choose to opt-in to it. Otherwise you will not receive any unsolicited email from us.

3.2   In addition, we may selectively provide certain information to other companies or organizations that have products or services we think may interest you. If you do not want to receive promotional materials regarding third party products or services, and you indicate this preference when you provide your personal information to us, we will honour your preference by not providing your information to such third parties. If you have chosen to allow us to provide your information to others, you may use the privacy tools on the right to opt-out at anytime.

3.3   If you have registered to be a member of our site and have logged into our site, your personal information will be retrieved whenever you send in a request or choose to edit your member information. If you share your computer with others, please make sure you log out when you are done using our site to avoid inadvertently giving others access to your account.

3.4 You may at any time, request to see the information which is being held by us on you and request to make amendments to this information or delete this information. Please contact us at privacy-manager@auto-europe.co.uk. Auto Europe may charge a fee for supplying you with this information as permitted by law.

4. How is my personal information collected through this website?

4.1   The purpose of personal information that we collect from you will depend on how you interact with Auto Europe's website. This policy will explain in a broad sense, just how personal information may be collected via our website, and how this information contributes to the development of Auto Europe's website.

Cookies
This website uses cookies. Cookies are pieces of information that a website can transfer to an individual's computer hard drive for tracking (site usage) user navigation and customising site information to further improve and enhance the user experience. Most Internet browsers are preset to accept cookies. However, if you are concerned about the use of cookies you do have the option to opt out and refuse the transfer of cookies to your computer's hard drive. If you prefer not to receive cookies, you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used. For more information about how cookies work and how to disable them, go to http://www.allaboutcookies.org/manage-cookies/. However, if you choose to disable cookies, you may not be able to enjoy all the functionality that our website has to offer.

4.2   We do not store any personal or credit card information about you in these cookies. They do contain a session id number and some other basic information about your visit (for instance, which country you chose when you came to the site). If you prefer, you can delete your Auto Europe cookies with our privacy tools listed on the right.

4.3   On-line forms
When submitting information on our website for the purposes of an enquiry, we will collect details such as your name, e-mail address, personal interests and needs. Some of this information is essential for us to be able identify accurately who is using the service so that we may be able to respond to your requests and as such is indicated by mandatory fields. Mandatory information requirements are clearly indicated. You will also be prompted when submitting a form if mandatory data has not been completed.

4.4   Other types of information, such as your age and gender, are collected to help us profile who is using our website and what are their interests.

4.5 Generally, you may be asked to provide personally identifiable information when you:

• send us your comments or suggestions
• create a link to Auto Europe's site
• register for Auto Europe's services
• subscribe to Auto Europe's publications
• request sales and advertising information
• submit an enquiry

4.6   How can I control my personal information?Users are not required to register on Auto Europe's website in order to use it. Our commitment is to provide you with the opportunity to opt out, check or correct any information you have submitted on-line to Auto Europe or any of its affiliates or partners. Please refer to the appropriate page to request the change or write to us at privacy-manager@auto-europe.co.uk.

4.7   How do we use information that you submit on-line?The information we gather from your use of our website enables us to provide better services, which are tailored to your needs. For example, recording usage patterns help us identify the areas of our website that are popular and those that are not. The data, which is gathered, is aggregated for analysis by Auto Europe. Identifiable characteristics and the user's name remain anonymous.

4.8   We use information that you submit via an on-line form from our website in any one of the following ways:

• to make changes to your profile at your request
• to register information at your request
• to respond to your submission or enquiry

4.9   We will only record your e-mail address if you send us a message or disclose it to us.

5. Secure Transactions

5.1   All requests and credit card confirmations sent to us from our web site go through our secure server to protect your information. To verify that your browser is using the secure server, look for a small padlock icon on the lower part of your browser window. If it is shown in the 'locked' position, your transaction is secure. (Please note, the security features are only turned on for pages where you can view and submit your request or confirm your quote by providing your credit card number.)

6. Email Newsletter

6.1   We use an 'opt-in' email newsletter. This means you will be sent a confirmation email when your address is submitted to us. If you do not respond to this message, we will not send you any more email. You can also unsubscribe from our email newsletter or modify the format in which you receive it at any time.

7. Affiliates

7.1   If you have communicated with one of our affiliates with respect to your request or booking, you will have been informed that those services are provided by us and you agree and recognise that personal data which you will have provided to our affiliates will be used by us in accordance with the terms of this Privacy Policy.

8. Prohibited Uses

8.1   It is prohibited to use any device, software or routine, directly or indirectly, to interfere or attempt to interfere with the proper working of this web site, any activity being conducted on this site or to place any undo load or stress upon our systems. We monitor access to the site for data scrapers and automated access of information and we will block processes engaging in these activities.

9. How often should I check this privacy policy?

9.1   We may make changes to this policy from time to time, so you may like to check it each time you visit the website.

10. Contacting us

10.1   If you have any questions regarding use of your personal information, or if you wish to withdraw consent you have previously given to any use of your personal information, please write to us at privacy-manager@auto-europe.co.uk.